FUNDRAISING PROMISE

At SAWAB Foundation, we are committed to upholding the highest standards of integrity and transparency in our fundraising efforts. This promise outlines our dedication to donors and the public to ensure our fundraising is conducted legally, openly, honestly, and respectfully, in alignment with the Code of Fundraising Practice.

Our Commitment to High Standards:

  • We will strictly adhere to the Fundraising Code of Practice.
  • We will actively monitor our fundraisers, volunteers, and field team to ensure compliance with the Code of Fundraising Practice and this promise.
  • We will fully comply with all applicable laws related to charities and fundraising.
  • We will display the Fundraising Regulator badge on our fundraising materials to demonstrate our commitment to ethical practices.

Being Clear, Honest, and Open:

  • We will always tell the truth and never exaggerate in our communications.
  • We will ensure that donations are used for the purposes for which they were given.
  • We will be transparent about who we are and what we do.
  • We will clearly explain how you can make a gift and how to adjust a regular donation.
  • When working with third-party fundraisers, we will maintain transparency about our relationship and any financial arrangements.
  • We will be able to explain our fundraising costs and show that they are in the best interests of our mission.
  • Our complaints process will be clearly outlined and easily accessible.
  • We will provide well-founded, evidence-based reasons for our decisions in response to complaints.

Respect for Donors and Supporters:

  • We will respect your rights and privacy.
  • We will not exert undue pressure to make a gift. If you choose not to give or wish to stop giving, we will honor your decision.
  • We will have a procedure for supporting individuals in vulnerable circumstances, available upon request.
  • Where legally required, we will obtain your consent before contacting you for fundraising purposes.
  • If you specify that you do not wish to be contacted in a certain way, we will respect your preference. We will use available services to ensure that those who opt out of certain communications are honored.

Fairness and Reasonableness:

  • We will treat all donors and members of the public fairly, with sensitivity and consideration for individual needs.
  • We will avoid using images or language that could cause undue distress or anxiety.
  • We will take care not to create a nuisance or disruption to the public through our activities.

Accountability and Responsibility:

  • We will manage our resources responsibly and take into account the impact of our fundraising on donors, supporters, and the public.
  • If you are dissatisfied with our fundraising efforts, you can contact us to submit a complaint. We will listen, acknowledge, and respond appropriately to feedback, whether positive or critical.
  • Our complaints procedure will be available on our website and provided upon request.
  • We will inform you on how to contact the Fundraising Regulator if our response to your complaint is unsatisfactory.
  • We will monitor, document, and report the number of complaints we receive annually and share this data with the Fundraising Regulator as required.

By maintaining these commitments, we aim to foster trust and build strong, positive relationships with our donors and the wider community. Thank you for your support in helping us make a real difference in the lives of the most vulnerable.